Why Ongoing Salesforce Support Is Essential
Salesforce is not a “set-and-forget” platform. As your business grows, you may encounter:
- Performance slowdowns
- Automation failures
- Reporting inaccuracies
- User access and security issues
- Challenges with Salesforce seasonal releases
Without expert support, these issues can disrupt sales operations, customer service, and management reporting. Our Salesforce support services ensure your CRM remains reliable, secure, and business-ready at all times.
Our Salesforce Support & Maintenance Services
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Incident & Issue Resolution
We provide prompt resolution for Salesforce issues that impact daily operations, including automation failures, workflow errors, permission issues, and system bugs.
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Proactive System Monitoring
Our team monitors Salesforce performance, automation, and integrations to identify potential issues before they affect users.
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Salesforce Release & Upgrade Management
Salesforce releases new updates multiple times a year. We assess the impact of these releases, test your environment, and ensure smooth adoption without disruptions.
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Performance Optimisation
We analyse system usage, data volume, and automation logic to improve Salesforce performance and responsiveness.
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User & Admin Support
We assist Salesforce users and administrators with configuration changes, access management, feature enhancements, and best practices.
Salesforce Support Models We Offer
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Monthly Support Retainer
Ideal for organisations requiring continuous Salesforce monitoring, optimisation, and enhancements.
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On-Demand Support
Flexible support for businesses needing expert help without a long-term commitment.
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Dedicated Salesforce Admin
A dedicated resource who acts as an extension of your internal team, managing day-to-day Salesforce operations.
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Each model is designed to scale with your business needs.
Our Salesforce Support & Maintenance Process
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Environment Review & Onboarding
We assess your existing Salesforce setup, integrations, customisations, and pain points.
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Support Planning & SLA Definition
Clear SLAs, response times, and escalation paths are defined based on business criticality.
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Ongoing Monitoring & Issue Resolution
We continuously monitor system health and resolve issues proactively.
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Enhancement & Optimisation
We implement improvements, automation enhancements, and usability upgrades.
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Continuous Reporting & Review
Regular reports and reviews ensure transparency and continuous improvement.
Key Benefits of Salesforce Support & Maintenance
- Improved system stability and uptime
- Faster issue resolution
- Better Salesforce performance
- Higher user adoption
- Reduced operational risk
- Predictable support costs
Our goal is to ensure Salesforce remains a reliable business system, not a source of frustration.
Our Certification
Industries We Support
IDS Logic delivers Salesforce support and maintenance services across:
- Real Estate & Property Management
- Retail & E-commerce
- Healthcare & Life Sciences
- Financial Services
- Logistics & Supply Chain
- Professional & IT Services
We understand industry-specific challenges and compliance requirements.
Why Choose IDS Logic for Salesforce Support in UAE?
- Proven Salesforce expertise
- Proactive, not reactive support approach
- Clear SLAs and transparent communication
- Secure and compliant support processes
- End-to-end Salesforce service capabilities
We don’t just fix issues - we continuously improve your Salesforce environment.
Talk to a Salesforce Support Expert If you want your Salesforce platform to remain stable, secure, and optimised as your business grows, our support experts are ready to help.
Contact Our TeamSalesforce Solutions That Scale With Your Business
Get a Free 60-Minute Salesforce Health Org Check-up
Understand the health of your Salesforce org with a no-cost, 60-minute expert review. Our Salesforce specialists will assess your setup, identify risks, and highlight improvement opportunities.
Contact us today by completing this form or reach out via email or phone. Our team will get in touch to schedule your free session and discuss your requirements.
